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Updates the phone configuration settings for the specified user

Description

Updates the phone configuration settings for the specified user.

We recommend using the update_user_config API, which supports additional functionality that is not available in the UpdateUserPhoneConfig API, such as voice enhancement settings and per-channel configuration for auto-accept and After Contact Work (ACW) timeouts. In comparison, the UpdateUserPhoneConfig API will always set the same ACW timeouts to all channels the user handles.

Usage

connect_update_user_phone_config(PhoneConfig, UserId, InstanceId)

Arguments

  • PhoneConfig

    [required] Information about phone configuration settings for the user.

  • UserId

    [required] The identifier of the user account.

  • InstanceId

    [required] The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Value

An empty list.

Request syntax

svc$update_user_phone_config(
  PhoneConfig = list(
    PhoneType = "SOFT_PHONE"|"DESK_PHONE",
    AutoAccept = TRUE|FALSE,
    AfterContactWorkTimeLimit = 123,
    DeskPhoneNumber = "string",
    PersistentConnection = TRUE|FALSE
  ),
  UserId = "string",
  InstanceId = "string"
)