List Routing Profile Manual Assignment Queues

connect_list_routing_profile_manual_assignment_queues

R Documentation

Lists the manual assignment queues associated with a routing profile¶

Description¶

Lists the manual assignment queues associated with a routing profile.

Use cases

Following are common uses cases for this API:

This API returns list of queues where contacts can be manually assigned or picked by an agent who has access to the Worklist app. The user can additionally filter on queues, if they have access to those queues (otherwise a invalid request exception will be thrown).

For information about how manual contact assignment works in the agent workspace, see the Access the Worklist app in the Connect Customer agent workspace in the Connect Customer Administrator Guide.

Important things to know

This API only returns the manual assignment queues associated with a routing profile. Use the ListRoutingProfileQueues API to list the auto assignment queues for the routing profile.

Endpoints: See Connect Customer endpoints and quotas.

Usage¶

connect_list_routing_profile_manual_assignment_queues(InstanceId,
  RoutingProfileId, NextToken, MaxResults)

Arguments¶

InstanceId

[required] The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

RoutingProfileId

[required] The identifier of the routing profile.

NextToken

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

MaxResults

The maximum number of results to return per page.

Value¶

A list with the following syntax:

list(
  NextToken = "string",
  RoutingProfileManualAssignmentQueueConfigSummaryList = list(
    list(
      QueueId = "string",
      QueueArn = "string",
      QueueName = "string",
      Channel = "VOICE"|"CHAT"|"TASK"|"EMAIL"
    )
  ),
  LastModifiedTime = as.POSIXct(
    "2015-01-01"
  ),
  LastModifiedRegion = "string"
)

Request syntax¶

svc$list_routing_profile_manual_assignment_queues(
  InstanceId = "string",
  RoutingProfileId = "string",
  NextToken = "string",
  MaxResults = 123
)