Skip to content

List Contact Evaluations

connect_list_contact_evaluations R Documentation

Lists contact evaluations in the specified Connect Customer instance

Description

Lists contact evaluations in the specified Connect Customer instance.

Usage

connect_list_contact_evaluations(InstanceId, ContactId, NextToken)

Arguments

InstanceId

[required] The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
ContactId

[required] The identifier of the contact in this instance of Connect Customer.
NextToken

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

This is not expected to be set because the value returned in the previous response is always null.

Value

A list with the following syntax:

list(
  EvaluationSummaryList = list(
    list(
      EvaluationId = "string",
      EvaluationArn = "string",
      EvaluationFormTitle = "string",
      EvaluationFormId = "string",
      CalibrationSessionId = "string",
      Status = "DRAFT"|"SUBMITTED"|"REVIEW_REQUESTED"|"UNDER_REVIEW",
      AutoEvaluationEnabled = TRUE|FALSE,
      AutoEvaluationStatus = "IN_PROGRESS"|"FAILED"|"SUCCEEDED",
      EvaluatorArn = "string",
      Score = list(
        Percentage = 123.0,
        NotApplicable = TRUE|FALSE,
        AutomaticFail = TRUE|FALSE,
        AppliedWeight = 123.0
      ),
      Acknowledgement = list(
        AcknowledgedTime = as.POSIXct(
          "2015-01-01"
        ),
        AcknowledgedBy = "string",
        AcknowledgerComment = "string"
      ),
      EvaluationType = "STANDARD"|"CALIBRATION",
      CreatedTime = as.POSIXct(
        "2015-01-01"
      ),
      LastModifiedTime = as.POSIXct(
        "2015-01-01"
      ),
      ContactParticipant = list(
        ContactParticipantRole = "AGENT"|"SYSTEM"|"CUSTOM_BOT"|"CUSTOMER",
        ContactParticipantId = "string"
      )
    )
  ),
  NextToken = "string"
)

Request syntax

svc$list_contact_evaluations(
  InstanceId = "string",
  ContactId = "string",
  NextToken = "string"
)