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Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time

Description

Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.

Usage

connect_update_routing_profile_agent_availability_timer(InstanceId,
  RoutingProfileId, AgentAvailabilityTimer)

Arguments

  • InstanceId

    [required] The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • RoutingProfileId

    [required] The identifier of the routing profile.

  • AgentAvailabilityTimer

    [required] Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.

Value

An empty list.

Request syntax

svc$update_routing_profile_agent_availability_timer(
  InstanceId = "string",
  RoutingProfileId = "string",
  AgentAvailabilityTimer = "TIME_SINCE_LAST_ACTIVITY"|"TIME_SINCE_LAST_INBOUND"
)