Amazon Connect Contact Lens¶

Description¶

Contact Lens actions Contact Lens data types

Amazon Connect Contact Lens enables you to analyze conversations between customer and agents, by using speech transcription, natural language processing, and intelligent search capabilities. It performs sentiment analysis, detects issues, and enables you to automatically categorize contacts.

Amazon Connect Contact Lens provides both real-time and post-call analytics of customer-agent conversations. For more information, see Analyze conversations using speech analytics in the Amazon Connect Administrator Guide.

Usage¶

connectcontactlens(
  config = list(),
  credentials = list(),
  endpoint = NULL,
  region = NULL
)

Arguments¶

• config

  Optional configuration of credentials, endpoint, and/or region.

  • credentials:
    • creds:
      • access_key_id: AWS access key ID
      • secret_access_key: AWS secret access key
      • session_token: AWS temporary session token
    • profile: The name of a profile to use. If not given, then the default profile is used.
    • anonymous: Set anonymous credentials.
  • endpoint: The complete URL to use for the constructed client.
  • region: The AWS Region used in instantiating the client.
  • close_connection: Immediately close all HTTP connections.
  • timeout: The time in seconds till a timeout exception is thrown when attempting to make a connection. The default is 60 seconds.
  • s3_force_path_style: Set this to true to force the request to use path-style addressing, i.e. http://s3.amazonaws.com/BUCKET/KEY.
  • sts_regional_endpoint: Set sts regional endpoint resolver to regional or legacy https://docs.aws.amazon.com/sdkref/latest/guide/feature-sts-regionalized-endpoints.html
  • use_dual_stack: Set this to true to use the dualstack (IPv4 and IPv6) endpoint for a service, where available, falling back to the regular endpoint when it isn't. Defaults to the AWS_USE_DUALSTACK_ENDPOINT environment variable when unset.

• credentials

  Optional credentials shorthand for the config parameter

  • creds:
    • access_key_id: AWS access key ID
    • secret_access_key: AWS secret access key
    • session_token: AWS temporary session token
  • profile: The name of a profile to use. If not given, then the default profile is used.
  • anonymous: Set anonymous credentials.

• endpoint

  Optional shorthand for complete URL to use for the constructed client.

• region

  Optional shorthand for AWS Region used in instantiating the client.

Value¶

A client for the service. You can call the service's operations using syntax like svc$operation(...), where svc is the name you've assigned to the client. The available operations are listed in the Operations section.

Service syntax¶

svc <- connectcontactlens(
  config = list(
    credentials = list(
      creds = list(
        access_key_id = "string",
        secret_access_key = "string",
        session_token = "string"
      ),
      profile = "string",
      anonymous = "logical"
    ),
    endpoint = "string",
    region = "string",
    close_connection = "logical",
    timeout = "numeric",
    s3_force_path_style = "logical",
    sts_regional_endpoint = "string",
    use_dual_stack = "logical"
  ),
  credentials = list(
    creds = list(
      access_key_id = "string",
      secret_access_key = "string",
      session_token = "string"
    ),
    profile = "string",
    anonymous = "logical"
  ),
  endpoint = "string",
  region = "string"
)

Operations¶

Examples¶

svc <- connectcontactlens()
svc$list_realtime_contact_analysis_segments(
  Foo = 123
)