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Creates a case in the Amazon Web Services Support Center

Description

Creates a case in the Amazon Web Services Support Center. This operation is similar to how you create a case in the Amazon Web Services Support Center Create Case page.

The Amazon Web Services Support API doesn't support requesting service limit increases. You can submit a service limit increase in the following ways:

  • Submit a request from the Amazon Web Services Support Center Create Case page.
  • Use the Service Quotas RequestServiceQuotaIncrease operation.

Amazon Web Services Support automatically redacts sensitive information from support cases to protect your data. The following information is replaced with [REDACTED_BY_Amazon Web Services] and is not stored:

  • Amazon Web Services secret keys - The complete key is replaced. Example: [REDACTED_BY_Amazon Web Services]
  • Private keys - The complete key is replaced. Example: [REDACTED_BY_Amazon Web Services]
  • Credit card numbers - The number is redacted, but the last 4 digits remain. Example: [REDACTED_BY_Amazon Web Services]-7016

This sensitive information is never required by Amazon Web Services Support.

A successful create_case request returns a Amazon Web Services Support case number. You can use the describe_cases operation and specify the case number to get existing Amazon Web Services Support cases. After you create a case, use the add_communication_to_case operation to add additional communication or attachments to an existing case.

The caseId is separate from the displayId that appears in the Amazon Web Services Support Center. Use the describe_cases operation to get the displayId.

  • You must have an Amazon Web Services Business Support+, Amazon Web Services Enterprise Support, or Amazon Web Services Unified Operations plan to use the Amazon Web Services Support API. If you're in an Amazon Web Services Region that doesn't offer one of these Amazon Web Services Support plans, or if you haven't transitioned to one of these plans, you can use the Amazon Web Services Support API with a Business, Enterprise On-Ramp, or Enterprise Support plan.
  • If you call the Amazon Web Services Support API from an account that doesn't have an Amazon Web Services Business Support+, Amazon Web Services Enterprise Support, or Amazon Web Services Unified Operations plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see Amazon Web Services Support.

Usage

support_create_case(subject, serviceCode, severityCode, categoryCode,
  communicationBody, ccEmailAddresses, language, issueType,
  attachmentSetId, uploadIds, dryRun)

Arguments

  • subject

    [required] The title of the support case. The title appears in the Subject field on the Amazon Web Services Support Center Create Case page.

  • serviceCode

    The code for the Amazon Web Services service. You can use the describe_services operation to get the possible serviceCode values.

  • severityCode

    A value that indicates the urgency of the case. This value determines the response time according to your service level agreement with Amazon Web Services Support. You can use the describe_severity_levels operation to get the possible values for severityCode.

    For more information, see SeverityLevel and Choosing a Severity in the Amazon Web Services Support User Guide.

    The availability of severity levels depends on the support plan for the Amazon Web Services account.

  • categoryCode

    The category of problem for the support case. You also use the describe_services operation to get the category code for a service. Each Amazon Web Services service defines its own set of category codes.

  • communicationBody

    [required] The communication body text that describes the issue. This text appears in the Description field on the Amazon Web Services Support Center Create Case page.

  • ccEmailAddresses

    A list of email addresses that Amazon Web Services Support copies on case correspondence. Amazon Web Services Support identifies the account that creates the case when you specify your Amazon Web Services credentials in an HTTP POST method or use the Amazon Web Services SDKs.

  • language

    The language in which Amazon Web Services Support handles the case. Amazon Web Services Support currently supports Chinese (“zh”), English ("en"), Japanese ("ja") , Chinese ("zh"), Spanish ("es"), Portuguese ("pt"), French ("fr"), Korean (“ko”), and Turkish ("tr"). You must specify the ISO 639-1 code for the language parameter if you want support in that language.

  • issueType

    The type of issue for the case. You can specify customer-service or technical. If you don't specify a value, the default is technical.

  • attachmentSetId

    The ID of a set of one or more attachments for the case. Create the set by using the add_attachments_to_set operation. Each attachment in the set must be 5 MB or smaller. To attach files larger than 5 MB, use uploadIds.

  • uploadIds

    A list of upload IDs that identify attachments to add to the case. Each uploadId is returned by the get_attachment_upload_links operation. The upload must reach the attachment-ready state by calling complete_attachment_upload before it can be passed here. Use uploadIds to attach files of any supported size, including files larger than 5 MB.

  • dryRun

    Specifies whether to validate the request without actually creating the case. When set to true, the request is validated but no case is created, and the operation returns a DryRunOperationException. When omitted or set to false, the request runs normally.

Value

A list with the following syntax:

list(
  caseId = "string"
)

Request syntax

svc$create_case(
  subject = "string",
  serviceCode = "string",
  severityCode = "string",
  categoryCode = "string",
  communicationBody = "string",
  ccEmailAddresses = list(
    "string"
  ),
  language = "string",
  issueType = "string",
  attachmentSetId = "string",
  uploadIds = list(
    "string"
  ),
  dryRun = TRUE|FALSE
)