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Updates an existing Wisdom quick response

Description

Updates an existing Wisdom quick response.

Usage

connectwisdomservice_update_quick_response(channels, content,
  contentType, description, groupingConfiguration, isActive,
  knowledgeBaseId, language, name, quickResponseId, removeDescription,
  removeGroupingConfiguration, removeShortcutKey, shortcutKey)

Arguments

  • channels

    The Amazon Connect contact channels this quick response applies to. The supported contact channel types include Chat.

  • content

    The updated content of the quick response.

  • contentType

    The media type of the quick response content.

    • Use application/x.quickresponse;format=plain for quick response written in plain text.
    • Use application/x.quickresponse;format=markdown for quick response written in richtext.

  • description

    The updated description of the quick response.

  • groupingConfiguration

    The updated grouping configuration of the quick response.

  • isActive

    Whether the quick response is active.

  • knowledgeBaseId

    [required] The identifier of the knowledge base. This should not be a QUICK_RESPONSES type knowledge base if you're storing Wisdom Content resource to it. Can be either the ID or the ARN. URLs cannot contain the ARN.

  • language

    The language code value for the language in which the quick response is written. The supported language codes include de_DE, en_US, es_ES, fr_FR, id_ID, it_IT, ja_JP, ko_KR, pt_BR, zh_CN, zh_TW

  • name

    The name of the quick response.

  • quickResponseId

    [required] The identifier of the quick response.

  • removeDescription

    Whether to remove the description from the quick response.

  • removeGroupingConfiguration

    Whether to remove the grouping configuration of the quick response.

  • removeShortcutKey

    Whether to remove the shortcut key of the quick response.

  • shortcutKey

    The shortcut key of the quick response. The value should be unique across the knowledge base.

Value

A list with the following syntax:

list(
  quickResponse = list(
    channels = list(
      "string"
    ),
    contentType = "string",
    contents = list(
      markdown = list(
        content = "string"
      ),
      plainText = list(
        content = "string"
      )
    ),
    createdTime = as.POSIXct(
      "2015-01-01"
    ),
    description = "string",
    groupingConfiguration = list(
      criteria = "string",
      values = list(
        "string"
      )
    ),
    isActive = TRUE|FALSE,
    knowledgeBaseArn = "string",
    knowledgeBaseId = "string",
    language = "string",
    lastModifiedBy = "string",
    lastModifiedTime = as.POSIXct(
      "2015-01-01"
    ),
    name = "string",
    quickResponseArn = "string",
    quickResponseId = "string",
    shortcutKey = "string",
    status = "CREATE_IN_PROGRESS"|"CREATE_FAILED"|"CREATED"|"DELETE_IN_PROGRESS"|"DELETE_FAILED"|"DELETED"|"UPDATE_IN_PROGRESS"|"UPDATE_FAILED",
    tags = list(
      "string"
    )
  )
)

Request syntax

svc$update_quick_response(
  channels = list(
    "string"
  ),
  content = list(
    content = "string"
  ),
  contentType = "string",
  description = "string",
  groupingConfiguration = list(
    criteria = "string",
    values = list(
      "string"
    )
  ),
  isActive = TRUE|FALSE,
  knowledgeBaseId = "string",
  language = "string",
  name = "string",
  quickResponseId = "string",
  removeDescription = TRUE|FALSE,
  removeGroupingConfiguration = TRUE|FALSE,
  removeShortcutKey = TRUE|FALSE,
  shortcutKey = "string"
)