Update Call Analytics Category

transcribeservice_update_call_analytics_category

R Documentation

Updates the specified Call Analytics category with new rules

Description

Updates the specified Call Analytics category with new rules. Note that the update_call_analytics_category operation overwrites all existing rules contained in the specified category. You cannot append additional rules onto an existing category.

To create a new category, see .

Usage

transcribeservice_update_call_analytics_category(CategoryName, Rules,
  InputType)

Arguments

CategoryName

[required] The name of the Call Analytics category you want to update. Category names are case sensitive.

Rules

[required] The rules used for the updated Call Analytics category. The rules you provide in this field replace the ones that are currently being used in the specified category.

InputType

Choose whether you want to update a real-time or a post-call category. The input type you specify must match the input type specified when the category was created. For example, if you created a category with the POST_CALL input type, you must use POST_CALL as the input type when updating this category.

Value

A list with the following syntax:

list(
  CategoryProperties = list(
    CategoryName = "string",
    Rules = list(
      list(
        NonTalkTimeFilter = list(
          Threshold = 123,
          AbsoluteTimeRange = list(
            StartTime = 123,
            EndTime = 123,
            First = 123,
            Last = 123
          ),
          RelativeTimeRange = list(
            StartPercentage = 123,
            EndPercentage = 123,
            First = 123,
            Last = 123
          ),
          Negate = TRUE|FALSE
        ),
        InterruptionFilter = list(
          Threshold = 123,
          ParticipantRole = "AGENT"|"CUSTOMER",
          AbsoluteTimeRange = list(
            StartTime = 123,
            EndTime = 123,
            First = 123,
            Last = 123
          ),
          RelativeTimeRange = list(
            StartPercentage = 123,
            EndPercentage = 123,
            First = 123,
            Last = 123
          ),
          Negate = TRUE|FALSE
        ),
        TranscriptFilter = list(
          TranscriptFilterType = "EXACT",
          AbsoluteTimeRange = list(
            StartTime = 123,
            EndTime = 123,
            First = 123,
            Last = 123
          ),
          RelativeTimeRange = list(
            StartPercentage = 123,
            EndPercentage = 123,
            First = 123,
            Last = 123
          ),
          ParticipantRole = "AGENT"|"CUSTOMER",
          Negate = TRUE|FALSE,
          Targets = list(
            "string"
          )
        ),
        SentimentFilter = list(
          Sentiments = list(
            "POSITIVE"|"NEGATIVE"|"NEUTRAL"|"MIXED"
          ),
          AbsoluteTimeRange = list(
            StartTime = 123,
            EndTime = 123,
            First = 123,
            Last = 123
          ),
          RelativeTimeRange = list(
            StartPercentage = 123,
            EndPercentage = 123,
            First = 123,
            Last = 123
          ),
          ParticipantRole = "AGENT"|"CUSTOMER",
          Negate = TRUE|FALSE
        )
      )
    ),
    CreateTime = as.POSIXct(
      "2015-01-01"
    ),
    LastUpdateTime = as.POSIXct(
      "2015-01-01"
    ),
    InputType = "REAL_TIME"|"POST_CALL"
  )
)

Request syntax

svc$update_call_analytics_category(
  CategoryName = "string",
  Rules = list(
    list(
      NonTalkTimeFilter = list(
        Threshold = 123,
        AbsoluteTimeRange = list(
          StartTime = 123,
          EndTime = 123,
          First = 123,
          Last = 123
        ),
        RelativeTimeRange = list(
          StartPercentage = 123,
          EndPercentage = 123,
          First = 123,
          Last = 123
        ),
        Negate = TRUE|FALSE
      ),
      InterruptionFilter = list(
        Threshold = 123,
        ParticipantRole = "AGENT"|"CUSTOMER",
        AbsoluteTimeRange = list(
          StartTime = 123,
          EndTime = 123,
          First = 123,
          Last = 123
        ),
        RelativeTimeRange = list(
          StartPercentage = 123,
          EndPercentage = 123,
          First = 123,
          Last = 123
        ),
        Negate = TRUE|FALSE
      ),
      TranscriptFilter = list(
        TranscriptFilterType = "EXACT",
        AbsoluteTimeRange = list(
          StartTime = 123,
          EndTime = 123,
          First = 123,
          Last = 123
        ),
        RelativeTimeRange = list(
          StartPercentage = 123,
          EndPercentage = 123,
          First = 123,
          Last = 123
        ),
        ParticipantRole = "AGENT"|"CUSTOMER",
        Negate = TRUE|FALSE,
        Targets = list(
          "string"
        )
      ),
      SentimentFilter = list(
        Sentiments = list(
          "POSITIVE"|"NEGATIVE"|"NEUTRAL"|"MIXED"
        ),
        AbsoluteTimeRange = list(
          StartTime = 123,
          EndTime = 123,
          First = 123,
          Last = 123
        ),
        RelativeTimeRange = list(
          StartPercentage = 123,
          EndPercentage = 123,
          First = 123,
          Last = 123
        ),
        ParticipantRole = "AGENT"|"CUSTOMER",
        Negate = TRUE|FALSE
      )
    )
  ),
  InputType = "REAL_TIME"|"POST_CALL"
)