Get Call Analytics Category
| transcribeservice_get_call_analytics_category | R Documentation |
Provides information about the specified Call Analytics category¶
Description¶
Provides information about the specified Call Analytics category.
To get a list of your Call Analytics categories, use the operation.
Usage¶
Arguments¶
CategoryName[required] The name of the Call Analytics category you want information about. Category names are case sensitive.
Value¶
A list with the following syntax:
list(
CategoryProperties = list(
CategoryName = "string",
Rules = list(
list(
NonTalkTimeFilter = list(
Threshold = 123,
AbsoluteTimeRange = list(
StartTime = 123,
EndTime = 123,
First = 123,
Last = 123
),
RelativeTimeRange = list(
StartPercentage = 123,
EndPercentage = 123,
First = 123,
Last = 123
),
Negate = TRUE|FALSE
),
InterruptionFilter = list(
Threshold = 123,
ParticipantRole = "AGENT"|"CUSTOMER",
AbsoluteTimeRange = list(
StartTime = 123,
EndTime = 123,
First = 123,
Last = 123
),
RelativeTimeRange = list(
StartPercentage = 123,
EndPercentage = 123,
First = 123,
Last = 123
),
Negate = TRUE|FALSE
),
TranscriptFilter = list(
TranscriptFilterType = "EXACT",
AbsoluteTimeRange = list(
StartTime = 123,
EndTime = 123,
First = 123,
Last = 123
),
RelativeTimeRange = list(
StartPercentage = 123,
EndPercentage = 123,
First = 123,
Last = 123
),
ParticipantRole = "AGENT"|"CUSTOMER",
Negate = TRUE|FALSE,
Targets = list(
"string"
)
),
SentimentFilter = list(
Sentiments = list(
"POSITIVE"|"NEGATIVE"|"NEUTRAL"|"MIXED"
),
AbsoluteTimeRange = list(
StartTime = 123,
EndTime = 123,
First = 123,
Last = 123
),
RelativeTimeRange = list(
StartPercentage = 123,
EndPercentage = 123,
First = 123,
Last = 123
),
ParticipantRole = "AGENT"|"CUSTOMER",
Negate = TRUE|FALSE
)
)
),
CreateTime = as.POSIXct(
"2015-01-01"
),
LastUpdateTime = as.POSIXct(
"2015-01-01"
),
InputType = "REAL_TIME"|"POST_CALL"
)
)