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Create Case

support_create_case R Documentation

Creates a case in the Amazon Web Services Support Center

Description

Creates a case in the Amazon Web Services Support Center. This operation is similar to how you create a case in the Amazon Web Services Support Center Create Case page.

The Amazon Web Services Support API doesn't support requesting service limit increases. You can submit a service limit increase in the following ways:

  • Submit a request from the Amazon Web Services Support Center Create Case page.

  • Use the Service Quotas RequestServiceQuotaIncrease operation.

A successful create_case request returns an Amazon Web Services Support case number. You can use the describe_cases operation and specify the case number to get existing Amazon Web Services Support cases. After you create a case, use the add_communication_to_case operation to add additional communication or attachments to an existing case.

The caseId is separate from the displayId that appears in the Amazon Web Services Support Center. Use the describe_cases operation to get the displayId.

  • You must have a Business, Enterprise On-Ramp, or Enterprise Support plan to use the Amazon Web Services Support API.

  • If you call the Amazon Web Services Support API from an account that doesn't have a Business, Enterprise On-Ramp, or Enterprise Support plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see Amazon Web Services Support.

Usage

support_create_case(subject, serviceCode, severityCode, categoryCode,
  communicationBody, ccEmailAddresses, language, issueType,
  attachmentSetId)

Arguments

subject

[required] The title of the support case. The title appears in the Subject field on the Amazon Web Services Support Center Create Case page.

serviceCode

The code for the Amazon Web Services service. You can use the describe_services operation to get the possible serviceCode values.

severityCode

A value that indicates the urgency of the case. This value determines the response time according to your service level agreement with Amazon Web Services Support. You can use the describe_severity_levels operation to get the possible values for severityCode.

For more information, see SeverityLevel and Choosing a Severity in the Amazon Web Services Support User Guide.

The availability of severity levels depends on the support plan for the Amazon Web Services account.

categoryCode

The category of problem for the support case. You also use the describe_services operation to get the category code for a service. Each Amazon Web Services service defines its own set of category codes.

communicationBody

[required] The communication body text that describes the issue. This text appears in the Description field on the Amazon Web Services Support Center Create Case page.

ccEmailAddresses

A list of email addresses that Amazon Web Services Support copies on case correspondence. Amazon Web Services Support identifies the account that creates the case when you specify your Amazon Web Services credentials in an HTTP POST method or use the Amazon Web Services SDKs.

language

The language in which Amazon Web Services Support handles the case. Amazon Web Services Support currently supports Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”). You must specify the ISO 639-1 code for the language parameter if you want support in that language.

issueType

The type of issue for the case. You can specify customer-service or technical. If you don't specify a value, the default is technical.

attachmentSetId

The ID of a set of one or more attachments for the case. Create the set by using the add_attachments_to_set operation.

Value

A list with the following syntax: 

list(
  caseId = "string"
)

Request syntax

svc$create_case(
  subject = "string",
  serviceCode = "string",
  severityCode = "string",
  categoryCode = "string",
  communicationBody = "string",
  ccEmailAddresses = list(
    "string"
  ),
  language = "string",
  issueType = "string",
  attachmentSetId = "string"
)