Update Routing Profile Concurrency

connect_update_routing_profile_concurrency

R Documentation

Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile¶

Description¶

Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile.

Usage¶

connect_update_routing_profile_concurrency(InstanceId, RoutingProfileId,
  MediaConcurrencies)

Arguments¶

InstanceId

[required] The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

RoutingProfileId

[required] The identifier of the routing profile.

MediaConcurrencies

[required] The channels that agents can handle in the Contact Control Panel (CCP).

Value¶

An empty list.

Request syntax¶

svc$update_routing_profile_concurrency(
  InstanceId = "string",
  RoutingProfileId = "string",
  MediaConcurrencies = list(
    list(
      Channel = "VOICE"|"CHAT"|"TASK"|"EMAIL",
      Concurrency = 123,
      CrossChannelBehavior = list(
        BehaviorType = "ROUTE_CURRENT_CHANNEL_ONLY"|"ROUTE_ANY_CHANNEL"
      )
    )
  )
)