Update Routing Profile Concurrency
connect_update_routing_profile_concurrency | R Documentation |
Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile¶
Description¶
Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile.
Usage¶
Arguments¶
InstanceId
[required] The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
RoutingProfileId
[required] The identifier of the routing profile.
MediaConcurrencies
[required] The channels that agents can handle in the Contact Control Panel (CCP).
Value¶
An empty list.