Update Participant Role Config
connect_update_participant_role_config | R Documentation |
Updates timeouts for when human chat participants are to be considered idle, and when agents are automatically disconnected from a chat due to idleness¶
Description¶
Updates timeouts for when human chat participants are to be considered idle, and when agents are automatically disconnected from a chat due to idleness. You can set four timers:
-
Customer idle timeout
-
Customer auto-disconnect timeout
-
Agent idle timeout
-
Agent auto-disconnect timeout
For more information about how chat timeouts work, see Set up chat timeouts for human participants.
Usage¶
Arguments¶
InstanceId
[required] The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
ContactId
[required] The identifier of the contact in this instance of Amazon Connect.
ChannelConfiguration
[required] The Amazon Connect channel you want to configure.
Value¶
An empty list.
Request syntax¶
svc$update_participant_role_config(
InstanceId = "string",
ContactId = "string",
ChannelConfiguration = list(
Chat = list(
ParticipantTimerConfigList = list(
list(
ParticipantRole = "CUSTOMER"|"AGENT",
TimerType = "IDLE"|"DISCONNECT_NONCUSTOMER",
TimerValue = list(
ParticipantTimerAction = "Unset",
ParticipantTimerDurationInMinutes = 123
)
)
)
)
)
)