Dismiss User Contact

connect_dismiss_user_contact

R Documentation

Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact¶

Description¶

Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact. Contacts can only be dismissed if they are in a MISSED, ERROR, ENDED, or REJECTED state in the Agent Event Stream.

Usage¶

connect_dismiss_user_contact(UserId, InstanceId, ContactId)

Arguments¶

UserId

[required] The identifier of the user account.

InstanceId

[required] The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

ContactId

[required] The identifier of the contact.

Value¶

An empty list.

Request syntax¶

svc$dismiss_user_contact(
  UserId = "string",
  InstanceId = "string",
  ContactId = "string"
)