Dismiss User Contact
connect_dismiss_user_contact | R Documentation |
Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact¶
Description¶
Dismisses contacts from an agent’s CCP and returns the agent to an
available state, which allows the agent to receive a new routed contact.
Contacts can only be dismissed if they are in a MISSED
, ERROR
,
ENDED
, or REJECTED
state in the Agent Event
Stream.
Usage¶
Arguments¶
UserId
[required] The identifier of the user account.
InstanceId
[required] The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
ContactId
[required] The identifier of the contact.
Value¶
An empty list.